Calime application regulations.

Application operator and contact

The service provider and owner of Calime is Michał Zarzycki, Technologiczna 26/22, 35-213 Rzeszów, Poland, Tax Identification Number PL5170447369. Contact regarding application operation and privacy: contact@calime.app, +48 533 223 143.

Calime is an application that helps you learn, compare and select products to suit your preferences. It is not a store, does not sell products and does not accept orders or payments. The person running Calime is a CaliVita® Partner; information about its commercial relationship does not change the role of the application.

1. Information and product selection, not your local store

Calime allows you to browse the catalog for free, search and compare products, save your favorites and prepare a list of products and quantities to upload to CaliVita® shop. The Calime basket is such a list - it does not reserve products and does not constitute an order.

The owner of Calime and the CaliVita® distributor linked from this website is Michał Zarzycki. Calime is not an official CaliVita® website. Redirection to CaliVita® shop is commercial in nature: purchases may benefit the owner in accordance with CaliVita®'s distribution policies. This does not guarantee that each transaction will be assigned to this distributor.

2. Shopping cart transfer and existing CaliVita® shop session

The handoff button opens the official CaliVita checkout. After explicit consent Calime sends the selected products and, for account or membership flows, the contact details needed to prefill the form. Calime never sends a CaliVita password or card data.

The transition will replace the entire existing basket at the distributor with the set selected here. It will not merge with previous products. Your Calime cart will remain saved if your browser allows you to save it.

Calime does not read an earlier CaliVita basket or login session. Check the transferred products, quantity, final price, delivery and payment method before ordering. Calime may receive a limited authenticated status tied to PackageID, but it does not reproduce later edits made inside CaliVita.

3. Order, payment and purchase processing

You place and confirm the order only in CaliVita® shop, after checking its conditions. This is where the payment takes place and the data necessary for processing is provided. Delivery, withdrawal from the contract, returns and complaints of purchased products are subject to the terms of sale and information of the seller indicated in CaliVita® shop.

Calime does not issue order confirmations or sales documents, does not collect receivables and does not handle payments. The use of Calime does not limit your rights against the operator of this website or your consumer rights related to your purchase.

The payment method selected in Calime is a preference sent at checkout initialization. Confirm the final method in CaliVita, especially in the full membership form. Choosing cash on delivery in Calime is not confirmation that CaliVita accepted it.

Returns, complaints and help with a CaliVita® order

If you have a problem with an order placed in CaliVita® after following a link from Calime, you can ask us to help clarify the issue or find the right contact. contact@calime.app

The seller identified in the CaliVita® shop handles order fulfilment, refunds and complaints. Send a withdrawal statement or complaint to that seller using the channel stated in the relevant shop’s terms. Assistance from Calime does not limit your rights against the seller.

• CaliVita® shopping terms
• Returns, complaints and withdrawal

The withdrawal form and full terms belong to the CaliVita® seller. Calime does not receive requests or customer data through them. Use the terms of the shop where you placed your order.

4. Optional Calime account and membership registration

A Calime account is optional. You can sign in with an e-mail code and optionally set a password. It may remember contact data and a local link to a verified member code. Membership password, membership consent and payment remain with CaliVita.

During membership checkout Calime can request creation of membership, but CaliVita presents the membership password and required consent fields. A member code linked from CVBonus identifies local history and does not by itself log the user into CaliVita or guarantee club pricing.

A member code submitted by the user is marked as pending until Calime verifies it manually in CVBonus. Calime does not collect a CaliVita password.

A signed-in user may separately agree to one e-mail reminder if a basket remains unfinished. It is sent after about 3.5 hours, unless Calime has received confirmation of a completed purchase. The link restores the selection and does not place an order or start a payment. The setting can be disabled at any time in the account.

5. Prices, availability and product information

Calime shows the retail price and potential savings after meeting CaliVita® membership terms. The club price is displayed after signing in to Calime with a verified member code link. The link does not sign you in to CaliVita® or guarantee the club price. Prices and availability come from the latest catalogue read. Confirm current prices, availability and purchase terms with the distributor before ordering.

Product cards, product pages and the basket show the retail price and potential savings for members. The club price is displayed only after signing in to Calime with a verified CaliVita member link. The link does not sign you in to CaliVita or guarantee the final price. The basket total excludes delivery and other conditions set by CaliVita.

Descriptions and comparisons are for informational purposes only. They are not a diagnosis, medical advice or a promise of a health effect. Before purchasing and using, check the full description, composition, manufacturer's recommendations and warnings. Dietary supplements do not replace a varied diet and a healthy lifestyle.

5a. Products made to order from the EU and prices in euro

Products outside the Polish offer are marked as imported to order from the EU. They require a longer delivery time. Availability, possibility of delivery to Poland, its cost and date confirm in CaliVita® EU shop before placing the order; Calime does not guarantee lead times or reserve products.

Jeśli dla danego produktu nie jest dostępna cena w PLN, pokazujemy cenę detaliczną w EUR z oferty EU dla dostawy do Polski. Jeżeli w koszyku znajduje się choć jeden produkt sprowadzany na zamówienie, zamówienie całego zestawu musi być złożone poza Polską - w europejskim sklepie CaliVita® Michała Zarzyckiego na michalzarzycki.calivita.eu. Sklep EU dopuszcza dostawę do Polski; nie oznacza to obowiązku wskazania zagranicznego adresu dostawy.

In such a basket, all items and the total are valued in EUR according to the confirmed EU offer. We do not convert PLN prices into euros or add up different currencies. EU prices may differ from the prices of the Polish offer. The lack of a confirmed EU offer or the unavailability of any item blocks the transfer of the entire basket; Calime does not remove it automatically. Deleting the last imported product restores Polish CaliVita® shop and prices in PLN.

The purchase, payment, delivery, returns and complaints of such an order take place in accordance with the current terms and conditions of the seller indicated in CaliVita® EU shop. Please check the delivery country, products, quantities, final prices and all costs before confirming.

5b. Shipping of products from the Polish offer

Free delivery in Poland from PLN 250 applies to orders from the Polish CaliVita® shop offer. The threshold does not include baskets transferred to CaliVita® EU shop. You can confirm the final amount, cost and available delivery methods in CaliVita® shop. Below the threshold, delivery may be charged; a regular transfer does not guarantee exemption from this fee.

For available products shipped from Poland, we show a countdown until 2:00 p.m. on a business day. Orders received by CaliVita® before this time, cash on delivery or paid online, are processed on the same day. After 2 p.m., on weekends and Polish holidays, we indicate the next business day. A regular transfer requires payment confirmation.

Estimated delivery is the next business day after shipment. It is not a guarantee of delivery: the date depends on availability, payment and the selected delivery option; please confirm it in CaliVita® shop before ordering. Merely adding a product to the Calime cart does not start the process. The countdown is based on time in Poland and does not apply to baskets transferred to CaliVita® EU shop.

6. Save in your browser and use safely

The basket and favourites stay in localStorage and can be used without an account. When you deliberately create a Calime account, its e-mail and optional profile are stored on the server in encrypted form. If you separately enable basket reminders, an encrypted basket snapshot is kept until the reminder is sent or cancelled, and no longer than the stated retention period. You can edit or delete the account on the account page.

To use you need an internet connection and a current browser; interactive shopping cart requires JavaScript. Locking your browser's memory may prevent your selection from being retained after you close the page. Calime does not guarantee the availability of external CaliVita® shop or the identical flow for each session.

Technical connection data may appear in server security logs. After handoff, CaliVita privacy and retention rules also apply. Do not enter a CaliVita password or card data into Calime; an optional Calime password belongs only to the Calime account.

7. Optional composition summary

The basket may contain purchases for several people or a supply of packaging. Therefore, we calculate the composition only after indicating the products for one person. The number of packages does not multiply the portions. We break sets into confirmed component products and include the same product once.

RWS for adults come from Annex XIII to Regulation (EU) No 1169/2011. RWS are not an upper level of safe intake or an individual recommendation. No confirmed portion or component is shown as missing data; we don't replace it with guesswork.

8. Analytics and your consent

We only start Google Analytics measurement after giving consent to analytics in the cookie panel. Refusal does not limit the catalog, comparison, shopping cart or chat. Cookie settings allow you to change or withdraw your consent. We save your selection on this device for a maximum of 180 days.

Google Analytics measures general visits, comparison and basket openings, and clicks through to the CaliVita® shop. We do not send search or chat text, product codes or names, or basket contents to Analytics; product page URLs and titles are replaced with a generic “product” label. Google Ads measurement requires separate consent; its library may transmit the public page URL and title, including a product code and name. Personalised advertising and Google Signals remain disabled. A click through to the CaliVita® shop does not confirm a purchase. Details are in Calime’s privacy policy.

Google Analytics processes technical connection data and uses identifiers in cookies. The data is not fully anonymous. Details of processing by Google can be found in Google privacy policy.

Detailed purposes, legal basis, recipients, storage rules and user rights are described privacy and cookies policy. Ad measurement, if set up, requires separate consent; clicking to the distributor does not constitute confirmation of purchase.

9. AI chat and selection by squad

Chat is an AI assistant. It helps compare the declared composition and features of products and compare the composition of selected basket items. It does not diagnose, determine therapy or therapeutic doses, does not assess interactions and does not confirm the safety of combining products. If in doubt, consult your doctor; chat is not a medical consultation and cannot replace it.

The absence of an ingredient in the quantitative table does not mean its absence in full composition, excipients or trace amounts. Check the full label, allergens and warnings with the manufacturer. In case of requirements resulting from illness, medications or allergies, consultation with a specialist is necessary. The indication of the product is not a recommendation to start supplementation. The chat suggests products and leads to their cards. You add products to your cart yourself on the product card or in the catalogue.

News and AI provider

Once the rules are confirmed, messages and a brief context of the conversation can be sent to OpenAI. Do not enter personal data, health information, test results or medications you take.

Voluntary recording of the conversation

Saving questions and answers on the server is voluntary and requires separate consent in the chat. It is used by the operator to analyze quality and knowledge gaps; records are deleted after a maximum of 30 days at the next log review. You can turn off consent to subsequent registrations in the chat, without losing access to the assistant. Recognized medical and private messages are not saved as content; the filter does not guarantee full anonymization.

Quality metrics include response type, mode, time, and missing data signals, excluding IP, message content, and raw basket. Conversations do not automatically become model knowledge - the operator checks new facts in the manufacturer's sources. The log is available only to the operator, outside the public website. The conversation in the browser remains in the card's memory until a new conversation or refresh.

Technical data and chat protection

OpenAI may store data in security logs; disabling API response recording does not mean the absence of any retention with the provider. Paid API counters record the dates and number of calls. Security records implicit network address hashes and repeated queries and event counters, without the content of the conversation. Hash records are deleted after 24 hours of inactivity at the next security review.

Cloudflare Turnstile processes browser technical signals and network address for bot protection; we do not send the content of the conversation to it.

Message limit

A maximum of 8 messages are available. One refreshes every minute, up to a limit of 8. The limit is common to a given network address; Refreshing the page and new conversation does not reset it. Repeated abuse may temporarily block the chat. Paid API interruption does not block the catalog or controlled product knowledge.

Cloudflare Privacy Policy ↗

10. Use, Termination and Permitted Content

Calime services are free and available without registration. You start using the selected function by running it; You can read these regulations before using them. You can stop using it at any time by closing the page. You can delete your saved cart and favorites in the app or by clearing website data in your browser.

You must not provide illegal content, violate the rights of other people, disrupt the operation of the website or circumvent its security measures. Do not share login, payment or sensitive information in the chat. Chat limits, technical limitations and possible interruptions in availability do not turn product information into a medical service.

11. Reports regarding Calime and purchase complaints

Report problems with the application and complaints about its services to contact@calime.app or in writing to the operator's address. Describe the problem, date of occurrence and method of contact; you don't have to submit health data. The operator will respond within 14 days of receiving the notification. If additional information is needed to clarify the matter, the user will be notified.

For an order placed in CaliVita® after following a link from Calime, you can request assistance at the same email address. Send formal product, order, payment or delivery complaints and withdrawal statements to the seller identified in the CaliVita® shop. Calime is not a party to the sales contract. We do not limit statutory rights or the operator’s responsibility for its own service.

12. Content, Updates and Liability

Calime uses the manufacturer's information and materials as well as its own studies. Trademarks and product materials belong to their respective owners. Illustrative photos can be prepared with the help of AI; they do not constitute evidence of the composition, certification or effect of using the product.

The Operator makes every effort to ensure that the content is reliable and accepts error reports. Last reading data does not guarantee current price or availability; Please check the full label and terms and conditions with the seller before purchasing. We do not exclude any liability that cannot be excluded by law. We publish changes to the regulations on the date of update and apply them for use after their publication, respecting acquired rights and legal provisions.

Chat security journal - up to 48 hours

For security, Calime keeps a minimised record of the conversation and detected abuse attempts for up to 48 hours, independently of optional quality logging. Recognised personal data, secrets and health content are omitted. The journal helps detect and fix vulnerabilities, is accessible only to the operator and is excluded from backups.

This record is based on the operator’s legitimate interest in protecting the service and its users against abuse (GDPR Article 6(1)(f)). It is not used for marketing or model training. Raw IP addresses, cart data and authorisation headers are not recorded. A conversation identifier is replaced with a keyed one-way hash. Filters do not guarantee complete anonymisation. You may object and exercise the rights described in the privacy policy.